Last updated: 31 July 2026

These Terms and Conditions apply to the use of simonburdge.co.uk and to any orders placed through this website.

Please read these Terms and Conditions carefully before using the website or placing an order. By using this website or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree with them, please do not use this website.

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1. Who We Are

This website is operated by [Simon Burdge ] trading as Simon Burdge Gallery.

Our contact details are:

• Business name: [insert]

• Registered address: 68 Halliard Court, Cardiff CF10 4NJ

• Email: contact@simonburdge.co.uk

• Telephone: 07775 930054

If you need to contact us about these Terms and Conditions, an order, a return, or a complaint, please use the details above.

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2. About These Terms

These Terms and Conditions set out the rules for using this website and buying products from it.

They cover:

• use of the website;

• how orders are placed and accepted;

• prices and payment;

• delivery;

• cancellations, returns and refunds;

• faulty, damaged or misdescribed goods;

• digital content, if applicable;

• limits on our liability; and

• other important legal information.

Nothing in these Terms and Conditions affects any legal rights you have under consumer law.

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3. Who Can Buy From Us

You may place an order through this website only if you are legally capable of entering into a binding contract.

If you place an order on behalf of a business, you confirm that you have authority to bind that business to these Terms and Conditions.

If you are buying as a consumer, you have additional rights under consumer protection law. These Terms and Conditions do not remove or reduce those rights.

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4. Where We Sell

We sell to customers in the United Kingdom and, where stated on the website, to customers in selected EU countries and other locations.

Some products, delivery options, prices, taxes and customer rights may differ depending on where you live and where goods are delivered.

If we do not accept orders for your location, this will usually be shown during checkout, or we will contact you after your order is placed.

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5. Using the Website

You agree to use this website only for lawful purposes.

You must not misuse the website by knowingly introducing viruses, attempting unauthorised access, interfering with security, or disrupting the website or any connected system.

We may suspend, withdraw or restrict access to all or part of the website for business or technical reasons. We will try to do this in a way that minimises disruption where reasonably possible.

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6. Product Information

We take reasonable care to ensure that product descriptions, photographs, dimensions, specifications and prices are accurate.

However:

• images are for illustration only;

• colours may vary depending on your screen or device settings;

• handmade, natural or made-to-order products may vary slightly;

• packaging may vary from that shown; and

• minor changes may be made where needed to comply with law or improve the product without materially affecting its main characteristics.

If a product is made to your measurements, custom specification or personalised request, you are responsible for making sure the details you provide are accurate.

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7. Availability of Products

All products are subject to availability.

Stock levels shown on the website may not always be fully up to date. If a product becomes unavailable after you place an order, we will let you know as soon as reasonably possible and offer a refund or, where appropriate, an alternative.

We are not obliged to supply goods where stock is unavailable, pricing is clearly wrong, or there has been an obvious error on the website.

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8. How to Place an Order

Placing an order through the website is an offer by you to buy the product(s) selected.

The checkout process allows you to review your order and correct any errors before you submit it. Please check your order carefully before completing checkout.

After you place an order, you should receive an acknowledgement email. This email only confirms that we have received your order. It does not mean that your order has been accepted.

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9. How a Contract Is Formed

A contract between you and us is formed only when we accept your order.

Acceptance normally takes place when we send you an email confirming that your order has been dispatched, or when we otherwise clearly confirm acceptance.

If we cannot accept your order, we will tell you and will not charge you, or we will refund any payment already taken.

We may refuse an order for reasons including:

• the product is unavailable;

• payment cannot be authorised;

• there is an error in price or description;

• delivery is not possible to the address given; or

• we reasonably suspect fraud or unlawful activity.

 

10. Prices

All prices shown on the website are in pounds sterling (GBP) unless stated otherwise.

We are not VAT registered

Delivery charges, customs charges, import duties and other additional costs are not included unless the website states that they are included. These will be shown during checkout where they apply, or you will be told clearly before you place your order.

We may change prices at any time, but changes will not affect orders that we have already accepted.

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11. Pricing Errors

We try to make sure all prices are correct.

If there is an obvious pricing error, we are not obliged to supply the product at that price. If we discover a pricing error before accepting your order, we may contact you to ask whether you wish to continue at the correct price, or we may cancel the order and refund any payment made.

 

12. Payment

Payment must be made using the payment methods shown on the website.

By placing an order, you confirm that the payment details you provide are valid and that you are authorised to use the payment method.

Your card or account may be charged at the time of order or shortly afterwards. If we later reject or cancel the order before dispatch, any payment taken will be refunded.

We are not responsible for delays caused by payment authorisation failure or anti-fraud checks carried out by payment providers.

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13. Delivery

We will deliver the goods to the address you provide during checkout.

Estimated delivery times are estimates only and are not guaranteed unless we have expressly agreed a guaranteed delivery service.

We are not responsible for delays caused by events outside our reasonable control, including courier delays, customs delays, severe weather, transport disruption, strikes, or supply chain issues.

If no one is available to receive the goods, the courier may leave instructions for re-delivery or collection.

You are responsible for ensuring that the delivery address is accurate and that someone can receive the order where necessary.

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14. When Risk and Ownership Pass

The goods become your responsibility from the time they are delivered to the address you gave us, or collected by you or by a carrier arranged by you.

Ownership of the goods passes to you only when we have received payment in full, including any delivery charges due.

15. International Orders

If we accept orders for delivery outside the UK, they may be subject to import duties, taxes, customs charges and local legal requirements.

Unless we expressly state otherwise, these charges are your responsibility.

You are responsible for complying with the laws of the destination country. We are not liable if products are delayed, seized, restricted or rejected by customs or local authorities where this is outside our reasonable control.

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16. Your Right to Cancel

If you are a consumer buying online, you usually have the legal right to cancel your order within 14 days without giving a reason.

For goods, this cancellation period usually ends 14 days after the day you receive the goods.

If your order is split into several deliveries, the period usually ends 14 days after the day you receive the last item.

To cancel, you must tell us clearly by email, post, or another clear written statement before the cancellation period ends.

You may use the model cancellation form at the end of these Terms, but you do not have to.

 

17. When the Right to Cancel Does Not Apply

The right to cancel does not apply, or may be lost, in some cases permitted by law.

These include:

• goods made to your specifications or clearly personalised;

• sealed goods not suitable for return for health protection or hygiene reasons, if unsealed after delivery;

• sealed audio, video or software products, if unsealed after delivery;

• newspapers, periodicals or magazines, except subscriptions;

• goods that become mixed inseparably with other items after delivery;

• digital content supplied other than on a tangible medium, once supply has started with your express consent and acknowledgment that you lose the right to cancel; and

• services that have been fully performed with your prior express consent and acknowledgment that the right to cancel is lost once the service is complete.

If any of these exceptions apply, we will try to make that clear before you complete your purchase.

 

18. How to Return Goods After Cancellation

If you cancel an order for goods, you must send the goods back to us within 14 days of telling us that you want to cancel.

Unless we agree otherwise, you are responsible for the direct cost of returning the goods.

You must take reasonable care of the goods while they are in your possession. You may inspect them as you would in a shop, but if you handle them more than necessary and their value is reduced as a result, we may make a deduction from your refund to reflect that loss in value.

We recommend using a tracked service and keeping proof of postage.

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19. Refunds After Cancellation

If you cancel a contract in accordance with your legal rights, we will refund:

• the price you paid for the goods; and

• the basic cost of standard delivery to you, if charged.

We do not have to refund any extra cost if you chose a more expensive delivery method than our standard delivery option.

We will make the refund within 14 days after the day we receive the goods back, or after you provide evidence that you have sent them back, whichever is earlier.

If the contract is for services or digital content and you asked us to start during the cancellation period, you may have to pay for any part already supplied, where the law allows this.

Refunds will be made using the same payment method used for the original transaction unless we agree otherwise.

 

20. Faulty, Damaged or Incorrect Goods

You have legal rights if goods are faulty, damaged, not as described, or not fit for purpose.

If you believe there is a problem with a product, please contact us as soon as reasonably possible with your order details and a description of the issue. We may ask for photographs or other information to help assess the problem.

If goods are faulty or misdescribed, you may be entitled under consumer law to a repair, replacement, price reduction, or refund.

Nothing in these Terms and Conditions limits your legal rights under the Consumer Rights Act 2015 or other applicable consumer protection laws.

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21. Your Short-Term Right to Reject

If you are a UK consumer and goods are faulty, you may usually have the right to reject them for a full refund within 30 days of delivery.

This right is subject to the rules in the Consumer Rights Act 2015.

After that period, you may still have the right to a repair or replacement, and if that does not resolve the issue, you may be entitled to a price reduction or final right to reject.

If you are an EU consumer, your mandatory rights under the laws that apply in your country of residence are also preserved.

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22. Digital Content

If we supply digital content, downloads, online materials or other digital products, we will take reasonable care to ensure they match their description.

Where digital content is faulty, not as described, or does not meet legal standards, you may have rights to repair, replacement, price reduction or refund, depending on the nature of the product and the law that applies.

You must make sure that your device, software and systems meet any stated compatibility requirements.

We are not responsible for problems caused by your device, internet connection, third-party software, or failure to follow installation or usage instructions, except where the law says otherwise.

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23. Services

If we provide services, we will perform them with reasonable care and skill.

We will aim to carry out the services within any timescale agreed with you, but dates are estimates unless we expressly agree otherwise.

If you are a consumer, you have legal rights in relation to services that are not carried out with reasonable care and skill or that do not match what was agreed.

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24. Your Responsibilities

You are responsible for:

• providing accurate and complete information;

• checking measurements, specifications, names, addresses and other details you submit;

• complying with any care, use or safety instructions provided with the product; and

• using the website lawfully and responsibly.

We are not responsible for problems caused by inaccurate information supplied by you.

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25. Promotions and Discount Codes

Promotions, offers and discount codes are subject to any additional terms stated with the promotion.

Unless stated otherwise:

• they cannot be used with other offers;

• they cannot be exchanged for cash;

• they may be limited to one use per customer or order; and

• they may be withdrawn at any time before an order is accepted.

If we believe a discount code has been used improperly, we may reject or cancel the affected order where legally permitted.

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26. Intellectual Property

All content on this website, including text, images, graphics, branding, logos, layout and design, is owned by us or licensed to us unless otherwise stated.

You may use the website and its content only for personal, non-commercial use connected with viewing the site and placing orders.

You must not copy, reproduce, republish, upload, post, transmit, distribute, adapt, exploit or create derivative works from any part of the website without our prior written permission, except where permitted by law.

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27. User Content

If you submit reviews, comments, images, feedback or other content to us, you confirm that:

• you have the right to submit it;

• it does not infringe any third-party rights;

• it is not unlawful, defamatory, abusive, misleading or obscene; and

• it does not contain viruses or harmful code.

You give us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish and display that content for the purpose of operating, promoting and improving our business, unless we agree otherwise.

We may remove or refuse to publish user content at our discretion.

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28. Privacy and Cookies

Our use of personal data is governed by our Privacy Policy and Cookie Policy, which should be read alongside these Terms and Conditions.

We process personal data in accordance with applicable data protection law, including the UK GDPR, the Data Protection Act 2018, and, where applicable, the EU GDPR.

29. Links to Other Websites

This website may contain links to third-party websites or services.

These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

A link does not imply endorsement unless we clearly say so.

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30. Events Outside Our Control

We are not responsible for failure or delay in performing our obligations where this is caused by events outside our reasonable control.

Such events may include natural disasters, severe weather, fire, flood, pandemic, war, civil unrest, industrial disputes, supplier failure, transport disruption, internet outages, cyber incidents, or government action.

If this happens, we will try to contact you as soon as reasonably possible and take reasonable steps to minimise the effect of the delay.

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31. Our Liability to Consumers

If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach of these Terms and Conditions or our negligence.

We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time the contract was made.

We supply products for domestic and private use only. We are not liable for business losses, including loss of profit, loss of business, business interruption, or loss of business opportunity, if you are buying as a consumer.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any rights you have under consumer law.

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32. Our Liability to Business Customers

If you buy from us in the course of business, and unless the law does not allow it, our total liability to you in connection with any contract shall be limited to the price paid for the relevant product or service.

We shall not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of contracts, loss of data, loss of goodwill, or business interruption.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

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33. We May Change These Terms

We may update these Terms and Conditions from time to time.

The version published on the website at the time you place your order will apply to that order.

Any changes will apply to future use of the website and future orders only, unless the law requires otherwise.

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34. Other Important Legal Terms

Each paragraph of these Terms operates separately. If any court or authority decides that one paragraph is unlawful or unenforceable, the remaining paragraphs will continue in full force.

If we delay in enforcing any right under these Terms, that does not mean we have waived that right.

You may not transfer your rights or obligations under these Terms to someone else without our prior written consent, unless the law allows it.

We may transfer our rights and obligations under these Terms where this does not reduce your legal protections.

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35. Complaints

If you are unhappy with any product, service or aspect of dealing with us, please contact us using the details above.

We will try to deal with complaints fairly and as quickly

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